diff --git a/src/controllers/tickets.js b/src/controllers/tickets.js
index c0772eaaf..f24eebe66 100644
--- a/src/controllers/tickets.js
+++ b/src/controllers/tickets.js
@@ -477,7 +477,9 @@ ticketsController.single = function (req, res) {
     async.waterfall(
       [
         function (next) {
-          if (!req.user.role.isAdmin && !req.user.role.isAgent) return next(null, ticket.group.members)
+          if (!req.user.role.isAdmin && !req.user.role.isAgent) {
+            return groupSchema.getAllGroupsOfUserNoPopulate(req.user._id, next)
+          }
 
           departmentSchema.getUserDepartments(req.user._id, function (err, departments) {
             if (err) return next(err)
diff --git a/src/views/subviews/singleticket.hbs b/src/views/subviews/singleticket.hbs
index 883e8ffd4..3f47404cc 100644
--- a/src/views/subviews/singleticket.hbs
+++ b/src/views/subviews/singleticket.hbs
@@ -23,7 +23,11 @@
                                     <div class="ticket-status ticket-new"><span>New</span></div>
                                 {{/hasPermOverRole}}
                             {{else}}
-                                <div class="ticket-status ticket-new"><span>New</span></div>
+                                {{#hasPermOverRole data.ticket.owner.role data.common.loggedInAccount.role "tickets:update"}}
+                                    <div title="Change Status" class="ticket-status ticket-new cursor-pointer" ng-click="showStatusSelect()"><span>New</span></div>
+                                {{else}}
+                                    <div class="ticket-status ticket-new"><span>New</span></div>
+                                {{/hasPermOverRole}}
                             {{/canUserOrAdmin}}
                         {{/is}}
                         {{#is data.ticket.status 1}}
@@ -34,7 +38,11 @@
                                     <div class="ticket-status ticket-open"><span>Open</span></div>
                                 {{/hasPermOverRole}}
                             {{else}}
-                                <div class="ticket-status ticket-open"><span>Open</span></div>
+                                {{#hasPermOverRole data.ticket.owner.role data.common.loggedInAccount.role "tickets:update"}}
+                                    <div title="Change Status" class="ticket-status ticket-open cursor-pointer" ng-click="showStatusSelect()"><span>Open</span></div>
+                                {{else}}
+                                    <div class="ticket-status ticket-open"><span>Open</span></div>
+                                {{/hasPermOverRole}}
                             {{/canUserOrAdmin}}
                         {{/is}}
                         {{#is data.ticket.status 2}}
@@ -45,7 +53,11 @@
                                     <div class="ticket-status ticket-pending"><span>Pending</span></div>
                                 {{/hasPermOverRole}}
                             {{else}}
-                                <div class="ticket-status ticket-pending"><span>Pending</span></div>
+                                {{#hasPermOverRole data.ticket.owner.role data.common.loggedInAccount.role "tickets:update"}}
+                                    <div title="Change Status" class="ticket-status ticket-pending cursor-pointer" ng-click="showStatusSelect()"><span>Pending</span></div>
+                                {{else}}
+                                    <div class="ticket-status ticket-pending"><span>Pending</span></div>
+                                {{/hasPermOverRole}}
                             {{/canUserOrAdmin}}
                         {{/is}}
                         {{#is data.ticket.status 3}}
@@ -56,7 +68,11 @@
                                     <div class="ticket-status ticket-closed"><span>Closed</span></div>
                                 {{/hasPermOverRole}}
                             {{else}}
-                                <div class="ticket-status ticket-closed"><span>Closed</span></div>
+                                {{#hasPermOverRole data.ticket.owner.role data.common.loggedInAccount.role "tickets:update"}}
+                                    <div title="Change Status" class="ticket-status ticket-closed cursor-pointer" ng-click="showStatusSelect()"><span>Closed</span></div>
+                                {{else}}
+                                    <div class="ticket-status ticket-closed"><span>Closed</span></div>
+                                {{/hasPermOverRole}}
                             {{/canUserOrAdmin}}
                         {{/is}}
                         <span class="drop-icon material-icons" style="left: auto; right: 22px; bottom: -18px">keyboard_arrow_down</span>