You can use macros in Zammad to automate recurring sequences, saving time (and nerves). This allows a combined sequence of actions on the ticket to be executed with just one click.
In the Macros Management Mask you can add, edit and delete macros:
By clicking on an existing macro or by clicking on "New Macro" (top right) the edit mask opens:
One macro can contain any number of changes to the ticket. In this example you close the ticket, set the owner and tag the ticket - all with just one click!
Is a macro created, it can be applied via two paths:
- In the ticket on the right lower corner. There is an arrow next to the "update" button. All active macros are displayed here:
- If you want to apply a macro for more then one ticket, you have to select all the corresponding tickets in the overview:
select all relevant tickets, click, hold down the cursor and move it anywhere, like that:
Keep the cursor pressed and go to "Run Macro" so that you can see all active macros:
