manage-tags.rst

Tags

With tags, tickets can be categorized and marked.

How to tag

All agents can tag tickets. Therefore you will find further information here:

`<http://zammad-user-documentation.readthedocs.io/de/latest/zammad-ticket-tags.html`_

Tag-Overviews

You can list all the marked tickets by tag in different ways:

1. by providing an appropriate overview

Create a new overview and select "Tag contains ..." as condition. More information about overviews can be found here: http://zammad-admin-documentation.readthedocs.io/en/latest/manage-overviews.html

2. by a search-query

Enter e. g.: "tag: banana" in the search mask and you will receive all tickets that have been tagged accordingly. For a collected listing, click on "Show Search Details" under the search box:

3. by clicking on the tag in the Tag Management Area

In the Tag Management you can find an overview of existing tags used in the system (and a counter how often they are used):

For more information about the individual tags, just click on the blue counter:

Select one of the tickets that appears below the search box or get a complete overview of all tickets by clicking on "Show Search Details":

Tag Management Area

Here it can also (in addition to the overview - as described above) be set whether the agents are allowed to add tags themselves or not (in the left upper corner).

You can add more tags or delete them.