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Support

This article explains where to get help with the OpenAPI of SaxoBank. Please read through the following guidelines.

Asking quality questions

Questions can go to [email protected].

👉 Note: before asking your question via our email support, read the following tips.

Help us help you! Spend time framing questions and add links and resources. Spending the extra time up front can help save everyone time in the long run. Here are some tips:

  • Search to find out if a similar question has been asked.
  • Try to define what you need help with:
    • Is there something in particular you want to do?
    • What problem are you encountering and what steps have you taken to try and fix it?
    • Is there a concept you don’t understand?
  • Provide sample code, such as a CodeSandbox or video, if possible.
  • Screenshots can help, but if there’s important text such as code or error messages in them, please also provide those as text.
  • Provide your UserId, ClientId and AccountId. Provide the name of your app and the environment you are using (SIM/Live).
  • Provide the X-Correlation header, when applicable.
  • The more time you put into asking your question, the better we can help you.
  • More guidelines in the FAQ.

Template: I want to [...] so I requested [...] and I expected to get [...] but instead I got [...].

Contributions

See CONTRIBUTING.md on how to contribute.