Mediator

[ManfredKarrer]

Docs: https://bisq.wiki/Mediator
Team: @bisq-network/mediators

Proposal for @leo816's bonded mediator role:
GitHub Issue
Approved DAO Proposal Transaction

Proposal for @Bisq-knight's bonded mediator role:
GitHub Issue
Approved DAO Proposal Transaction

Proposal for @pazza83's bonded mediator role:
GitHub Issue
Approved DAO Proposal Transaction

[ManfredKarrer]

I close it for now as it is not used atm. Can be re-opened once it becomes active.

[m52go]

Re-opening this issue, as it's the one we need to use, since it's in the code.

https://github.com/bisq-network/bisq/blob/master/core/src/main/java/bisq/core/dao/state/model/governance/BondedRoleType.java#L67

[bisquser]

Cycle 9: I have mediated 65 cases and I have 9 cases pending in this cycle. I will make a breakdown of the cases in the coming days.

Cycle 8: I am a mediator and have a bond of 10 000 BSQ locked up.
I have so far mediated 104 cases and have 8 cases pending. The cases started October 29.
I don't know how I can prove this but I will discuss with the developers if a way can be found. For now it will be necessary to trust me. If I cheat I risk that my bond being confiscated.
I will publish a report in a few days with a link here including a summary of the disputes.

In 16% of the cases the transactions was not published, but this problem has essentially disappeared with version 1.2.4
In 42% of the cases the seller released the BTC without further ado, often after a late payment.
In 6% of the cases the buyer did not pay and stopped responding.
In 5% of the cases the seller stopped responding and did not release the BTC despite being paid.
In 8% of the cases the banks caused trouble, in a few cases due to "suspicious activity".
In 2% of the cases the confirmation button of the seller did not work. These cases occurred in v1.2.3

The non-responding traders will likely not sign the mediators suggestion and are thus expensive for the DAO. If (when) the volatility goes up there will be many more forward trades and non-responsive buyers.
If there was a way for disputes where the seller releases the BTC to simply go away it would help the mediators.
I have a feeling that the number of disputes are decreasing as the traders move to v1.2.4.

[chimp1984]

I just looked up quickly the rough number of trades in that period and it was about 3000 trades. So if the other mediator has similar numbers we have about 210 disputes at 3000 trades which is 7%. This seems to be a bit above the average what I remember from the past (5%) but as we had several issues over the past weeks and as with the new trade protocol some cases are caused from usability/confusion this seems to be in the expected range. We have to work hard to bring those number down so user experience gets improved and costs for the DAO decreased.

[leo816]

I have done 165 mediations so far.

this overview was made 20 days ago:

an overview would be:
-failed tx (not published) 35%
-seller not responding 20%(usually they eventually respond and end up releasing)
-bugs (like not being able to click on payment received or stuck on the blockchain confirmation part even though the tx has confirmations) 15%
-banking issues 10%
-people not wanting to complete the trade for various reasons 5%
-users want to get their account signed 5%
-Buyer used a different bank account to make the payment 10%

*the message issues have been completely solved, I believe all my messages have gone through and haven't been aware of lost messages from other parties.

*the invalid tx not getting published problem is also much better now but its still the biggest problem.

Since I made this overview 20 days ago, invalid transactions have significantly been reduced on my end, and I would say the biggest issue is when the BTC seller can't see the confirm payment received Button.

most recent overview would be:

failed tx (not published) 5%
Seller not being able to see the confirm payment button 20%
banking issues 10%
both parties not wanting to complete the trade for different reasons 10%
Buyer used a different name from the one shown on their Bisq account. 15%
seller stopped responding and didn't release the btc, almost always ended up making a later payment 40%

[ifarnung]

It should be clear to any observer that the BSQ price and market has been very weak this month so far. Of course it's difficult to balance the supply and demand, and only 6 months ago I could barely find any BSQ to buy for my personal trading. But issuance has soared since then relative to the amount being burned in fees at least. So it does makes sense to me to look closely at the operating costs that we are seeing in compensation requests. Maybe there are places to cut costs.

Not that I can say I understand the work required to mediate a case, except from the point of view of a customer in a mediation, but it struck me that 50 BSQ per case was quite a high rate to charge. Now we are seeing the monthly bills hitting in comp. requests and I can give some minor analysis.

Hypothetical User X (prefers to remain anonymous) made 225 trades and had 9 cases that went to mediation (or legacy arbitration), none due to negligence, though 1 or 2 to software errors the prevented the trade from completing.

A mediation rate of 4% and a cost to BISQ of 450 BSQ.
Fees paid in BSQ and revenue to BISQ were 3,050,000 sats all on the maker side. So assume 3x for the taker side, 9,150,000, arriving at 12,200,000 sats total. At 8500 sats per BSQ this is 1,435 BSQ.

So in an average case, the cost of mediation alone is already a huge chunk of fee revenue. And because it's a variable cost, it will scale more or less with exchange volume growth. So I think it's quite important to carefully consider the cost of that role.

[leo816]

Mediations are less and less every cycle, with our feedback programers are dealing with the different bugs that are appearing. I believe our role to be critical but also fading. The end goal is to have no mediation. @ifarnung rnung I believe your analysis not to be precise to the fact that you are simply putting out a single case from a trader and using it as the norm. The vast majority of users never have any issues, and the ones that do are every month less and also helped by us the mediators through keybase, please keep in mind that this rate also considers this kind of support and is not asked for anywhere else.

[chimp1984]

@ifarnung
Thanks a lot for your analysis! You arre absolutely right we need to get mediation (and even more refund agent) cases down. They are a major cost factor (also with legacy arbitration). To fix open bugs, improve UX and finetune parameters like security deposit to bring that down is essential. Once bugs are fixed we should also start to extend the mediators group but onboarding mediators is still quite a bit of an effort and I think we should rather invest that effort in improvements to reduce cases before extending mediators.

To help to get there we need more detailed reports and better communication from mediators/refund agent to developers.

[leo816]

Cycle 11
I have mediated 313 cases since I started as a Mediator,
On the previous cycle the biggest issue we faced was the bug that had to do with the seller not being able to confirm that he had received the payment, even though the buyer had clicked on "payment made" correctly.
On this cycle the main concern relies on the seller not confirming the mediation ticket proposal. Knowing they will lose the deposit, they still disappear after they've received the fiat/altcoin payment from the btc buyer. This does not have an obvious solution but we are currently working on the support team to solve this as soon as possible.

an overview of the reasons why the tickets were opened in the first place would be:

-Failed tx: 20%
-Seller makes a late confirmation: 20%
-Seller never answers: 10%
-Banking issues: 25%
-User's not having the correct information or using the wrong bank account to make the payment:10%
-seller not being able to confirm the payment was made: 10%
-Both parties agree to cancel because a mistake was made: 5%

Notice the issue regarding the Sellers not being able to confirm still stands (although significantly reduced) but that is because there have been some cases where users that have opened the dispute had to wait 24hrs for the refresh button to appear so decided to open an early dispute and solve the problem faster. that waiting time will be cut down on future updates.

Invalid txs have been considerable this cycle although the number has not increased dramatically as you might think from comparing from last evaluations, I believe on the previous assessment I was only referring to the later part of the cycle and hence wasn't an accurate representation.

[ifarnung]

313 cases this cycle is a HUGE amount of cases and exactly the worry I was highlighting a few months ago about the very high costs of Mediation based on this roles compensation of 50 BSQ per case. I'm sure that you are providing excellent resolution of all these errors and failed trades, but can the DAO afford to pay 15,000+ BSQ this cycle for your support efforts? It just doesn't seem proportional at all to the amount of work done. In my country, 50 BSQ is almost a day's wage for white collar work, so we must admit this isn't a year's worth of work in one cycle... I understand that the first mediator set the bar at 50 per case, and you were just following, and I am sure some discussions have been had on how to budget this expense with the new Team Lead system. Anyway, often silence on BISQ means consent once it comes time to vote so I will voice my objection early so that at least people can think over how it should be handled going forward.

[cbeams]

313 cases this cycle is a HUGE amount of cases

This is a misunderstanding; 313 is the total number of cases @leo816 has mediated since he has been a mediator. From his report for cycle 11 at bisq-network/compensation#495 (comment):

I have mediated 313 finished cases so far.
[...]
61 on February
22 on March so far

(@leo816, it would be better to do everything in terms of cycles, not months, but that's a nit)

50 BSQ [per case is too much ...]

Also as mentioned in @leo816's cycle report, he is requesting 4100 BSQ based on the 50 BSQ per case figure, because this was the agreed upon figure when we decided to split up his compensation request in cycle 10 over two cycles. Going forward, he will request compensation at the rate of 25 BSQ per case:

As discussed with @cbeams this is the last cycle using 50 BSQ/ case [...] From the next cycle onwards, the price used for compensation per case will be cut in half to 25 BSQ.

And actually, I want to make a correction to that understanding Leo and I established. As discussed in @ifarnung's own proposal to become a mediator at bisq-network/proposals#184, we should not be denominating the value of work performed in BSQ. It should always be denominated in USD and then converted to BSQ at the published 90-day moving average for the current cycle. So, leo, if we do that rough calculation, you've been receiving 50 BSQ / case during a period where the 90-day average has been around 0.66 USD/BSQ. That equals 33 USD per case. Adjusting this down by half 50/2 = 25 BSQ per case, we get 33 USD/2 = 12.5 USD per case. @ifarnung is requesting 1000 USD/cycle in his proposal to become a mediator, and that would be the equivalent of 80 cases, which is higher than the current average number of cases per mediator (with 2 active mediators). From a budget perspective, I am fine with the agreed-upon 12.5 USD / case, and I would also be fine with a fixed amount per month as @ifarnung is suggesting. Assuming that @ifarnung's proposal gets approved and we go with 1,000 per month there, I'd let you choose, @leo816, whether you'd like to agree to the same. There is a lot of value in having competent mediators at the ready regardless of how many cases are coming in, and I believe that paying a steady rate for that is probably a better approach than paying per-case.

In any case, these changes were made in part because of your feedback, @ifarnung, so thank you for that. Note that the other mediator, @bisquser, is revoking their key, and so there won't be any contention about the 50 BSQ / case figure there. So we're basically dealing with a fresh start now.

[cbeams]

I've updated the description of this issue to link to the new https://bisq.wiki/Mediator role documentation that @leo816 has been putting together in bisq-network/admin#26.

[ifarnung]

Sorry for my several misunderstandings, yes the 313 number being many months of work makes much more sense. Just to be clear, I am not asking to become a mediator, I'm far from skilled or capable from the providing that service. So once again, my thanks to @leo816 and @bisquser for the excellent and skilled work they performed in that regard. My critique was only the overall budget expenditure for a scaling and ongoing cost. Agreeing to a 50% cut in pay is certainly a show of good will, helpful participation in the austerity measures, and is very much appreciated by the community I am certain. So thanks to all for working that out. And at the lower rate per case, and with a lower estimate of cases handled per cycle, I think it does make more sense to compensate as you guys have agreed. Thanks for the update, another confidence boosting message to stakeholders. :)

[cbeams]

Just to be clear, I am not asking to become a mediator

Ugh, my bad. I thought that was your proposal and see now that it is @wiz's. In any case, my comments based on it still stand, but thanks for clarifying, @ifarnung.

[leo816]

we get 33 USD/2 = 12.5 USD per case.

should be 16.5 no?
which means that 60 cases would be around that 1000$ mark, sounds about right. I have no problem with changing to a steady rate but my question now would be, how do I value all the 149/313 mediation cases (+ all the cases in between now and the next cycle) that I haven't gotten compensation for yet? Im guessing that it would fall under the 25 BSQ/16.5 USD agreement we made. I think is best if I continue with the 16.5 USD until I catch up at least, but im open to discussion.

[cbeams]

Hah, that was a terrible calculation on my part, thanks for catching it.

…

On Mar 12, 2020, at 7:12 PM, leo816 ***@***.***> wrote:  we get 33 USD/2 = 12.5 USD per case. should be 16.5 no? which means that 60 cases would be around that 1000$ mark, sounds about right. I have no problem with changing to a steady rate but my question now would be, how do I value all the 149/313 mediation cases (+ all the cases in between now and the next cycle) that I haven't gotten compensation for yet? Im guessing that it would fall under the 25 BSQ/16.5 USD agreement we made. I think is best if I continue with the 16.5 USD until I catch up at least, but im open to discussion. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[bisquser]

Cycle 10-11: I have mediated 206 cases and I have 12 cases pending in the two last cycles.
I have now revoked my role and will be replaced by different mediators, if the DAO so choses.

[leo816]

Cycle 57

Overview of mediation since last cycle, eg description and/or list of contributions, accomplishments, or other notable occurrences since the last role report was posted...

Number of mediation tickets currently open (in progress):

Currently I have 40 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 15

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 20
TRADE_ALREADY_SETTLED: 20
SELLER_NOT_RESPONDING: 29
BUG: 13
PEER_WAS_LATE: 21
USABILITY: 21
BANK_PROBLEMS: 25
WRONG_SENDER_ACCOUNT: 1
TOTAL: 150

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 3
Deposit confirmation not being seen for over 60 seconds: 3
No payment method data shared: 5
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 10
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 96
TRADE_ALREADY_SETTLED: 117
SELLER_NOT_RESPONDING: 149
BUG: 89
PEER_WAS_LATE: 129
USABILITY: 85
BANK_PROBLEMS: 177
WRONG_SENDER_ACCOUNT: 14

TOTAL: 856

[pazza83]

Cycle 58 Report

The average number of mediation tickets for this cycle was 4.3 new mediation cases per day.

Main issue this cycle was trades slipping into history without the buyer or seller being aware due to a bug. Ended up with about 30 trades that needed to be completed via manual payout as the trades avoided being send to mediation. Issue documented here: bisq-network/bisq#6996

Number of mediation tickets currently open (in progress):

Currently I have 18 mediation tickets open.

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where the tickets have been closed:

OTHER: 27
SELLER_NOT_RESPONDING: 18
TRADE_ALREADY_SETTLED: 12
BUG: 7
PEER_WAS_LATE: 15
USABILITY: 4
BANK_PROBLEMS: 21
WRONG_SENDER_ACCOUNT: 6

Total: 110

Breakdown of Bugs for closed mediation tickets since last report:

The number of bugs this cycle were 7:

Buyer unable to confirm payment started: 0
Seller unable to confirm payment received: 0
Deposit confirmation not being seen for over 60 seconds: 4
No payment method data shared: 1
Locked funds error message: 0
Corrupted wallet associated error messages: 2
Seed node error message: 0
BSQ price filter error message: 0
BTC price filter error message: 0
Trader not receiving mediator messages: 0
Trade failed: 0
Bisq instance not showing maker, taker or deposit confirmation correctly: 0

Number of mediation tickets, since last report, that have required manual payouts: ~32

Number of mediation tickets, since last report, that have had to be manually sent to donation address: 1

Off Bisq payouts assisted with ~1

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:

OTHER: 177
SELLER_NOT_RESPONDING: 129
TRADE_ALREADY_SETTLED: 68
BUG: 95
PEER_WAS_LATE: 131
USABILITY: 29
BANK_PROBLEMS: 247
WRONG_SENDER_ACCOUNT: 62

Total: 938

[solomon1923]

Cycle 58

I have completed my second cycle as a Bisq mediator for Bisq 2.

I have one case in progress where the buyer claims they have sent payment but not received the bitcoin. The seller has a high reputation so hopefully it will be resolved by the next cycle.

18 mediation cases were opened this cycle. Only the case above required any input from myself. The 17 other cases were opened as a result of one of the peers (usually the buyer) abandoning the trade prior to payment being sent.

The mediation UI is difficult to work with when issues occur. I will open some issues to the Bisq 2 repository for how this can be improved.

[leo816]

Cycle 58

Overview of mediation since last cycle, eg description and/or list of contributions, accomplishments, or other notable occurrences since the last role report was posted...

Number of mediation tickets currently open (in progress):

Currently I have 65 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 19

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 11
TRADE_ALREADY_SETTLED: 23
SELLER_NOT_RESPONDING: 10
BUG: 7
PEER_WAS_LATE: 13
USABILITY: 9
BANK_PROBLEMS: 10
WRONG_SENDER_ACCOUNT: 2
TOTAL: 85

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 3
Deposit confirmation not being seen for over 60 seconds: 2
No payment method data shared: 1
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 19
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 107
TRADE_ALREADY_SETTLED: 140
SELLER_NOT_RESPONDING: 159
BUG: 96
PEER_WAS_LATE: 142
USABILITY: 94
BANK_PROBLEMS: 187
WRONG_SENDER_ACCOUNT: 16

TOTAL: 941

[luis3672]

Cycle 58

I have completed my first cycle as a mediator for bisq 2:

• 2 cases in progress
• 8 mediation cases were opened this cycle. Most of them ended up in a cancelled trade.
• Some difficulties were faced when taking an offer and messaging as posted on github by leo816 (Error message when taking an offer bisq2#1973)

[pazza83]

Cycle 59 Report

The average number of mediation tickets for this cycle was 4.2 new mediation cases per day.

Number of mediation tickets currently open (in progress):

Currently I have 27 mediation tickets open.

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where the tickets have been closed:

OTHER: 37
SELLER_NOT_RESPONDING: 14
TRADE_ALREADY_SETTLED: 12
BUG: 15
PEER_WAS_LATE: 8
USABILITY: 6
BANK_PROBLEMS: 14
WRONG_SENDER_ACCOUNT: 2

Total: 108

Breakdown of Bugs for closed mediation tickets since last report:

The number of bugs this cycle were 15:

Buyer unable to confirm payment started: 1
Seller unable to confirm payment received: 6
Deposit confirmation not being seen for over 60 seconds: 6
No payment method data shared: 1
Locked funds error message: 0
Corrupted wallet associated error messages: 1
Seed node error message: 0
BSQ price filter error message: 0
BTC price filter error message: 0
Trader not receiving mediator messages: 0
Trade failed: 0
Bisq instance not showing maker, taker or deposit confirmation correctly: 0

Number of mediation tickets, since last report, that have required manual payouts: ~14

Number of mediation tickets, since last report, that have had to be manually sent to donation address: 1

Off Bisq payouts assisted with ~0

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:

OTHER: 214
SELLER_NOT_RESPONDING: 143
TRADE_ALREADY_SETTLED: 80
BUG: 110
PEER_WAS_LATE: 139
USABILITY: 35
BANK_PROBLEMS: 261
WRONG_SENDER_ACCOUNT: 64

Total: 1,046

[solomon1923]

Cycle 59

I have completed my third cycle as a Bisq mediator for Bisq 2.

The previous case I had where the buyer claims they have sent payment but not received the bitcoin was resolved. The bonded seller was contacted via Matrix and payment in bitcoin was sent to the buyer.

7 mediation cases were opened this cycle. Almost all were opened as a result of the buyer abandoning the trade. A couple of trades were cancelled as a result of the seller not having any reputation.

I am still struggling with how the mediation UI is. I need to create issues for them. A few times I have ended taking buyers and seller over to Matrix to sort their issues there.

[leo816]

Cycle 59

Overview of mediation since last cycle, eg description and/or list of contributions, accomplishments, or other notable occurrences since the last role report was posted...

Number of mediation tickets currently open (in progress):

Currently I have 35 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 14

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 7
TRADE_ALREADY_SETTLED: 44
SELLER_NOT_RESPONDING: 12
BUG: 7
PEER_WAS_LATE: 8
USABILITY: 12
BANK_PROBLEMS: 14
WRONG_SENDER_ACCOUNT: 2
TOTAL: 106

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 3
Deposit confirmation not being seen for over 60 seconds: 2
No payment method data shared: 2
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 19
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 114
TRADE_ALREADY_SETTLED: 184
SELLER_NOT_RESPONDING: 171
BUG: 103
PEER_WAS_LATE: 150
USABILITY: 106
BANK_PROBLEMS: 201
WRONG_SENDER_ACCOUNT: 16

TOTAL: 1045

[luis3672]

Cycle 59

I have completed my second cycle as a mediator for bisq 2 and my first as mediator for bisq 1:

Bisq 2

• 0 cases in progress

• 14 mediation cases were opened this cycle. Most of them ended up in a cancelled trade.

• My only comment is that Seller's can choose way too much of a % spread on the offers, there has to be a shorter limit.

Bisq 1

Overview of mediation since I started which was about around the middle of the cycle

Number of mediation tickets currently open (in progress):

Currently I have 13 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 1

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 1
TRADE_ALREADY_SETTLED: 6
BUG: 3
PEER_WAS_LATE: 2

TOTAL: 12

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 3
Deposit confirmation not being seen for over 60 seconds: 0
No payment method data shared: 0
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 1
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0
Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 1
TRADE_ALREADY_SETTLED: 6
BUG: 3
PEER_WAS_LATE: 2

TOTAL: 12

[leo816]

Cycle 60

This will be my last cycle as mediator. Thank you for everything.
Overview of mediation since last cycle, eg description and/or list of contributions, accomplishments, or other notable occurrences since the last role report was posted...

Number of mediation tickets currently open (in progress):

Currently I have 2 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 3

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 6
TRADE_ALREADY_SETTLED: 15
SELLER_NOT_RESPONDING: 12
BUG: 12
PEER_WAS_LATE: 2
USABILITY: 1
BANK_PROBLEMS: 8
WRONG_SENDER_ACCOUNT: 2
TOTAL: 57

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 7
Deposit confirmation not being seen for over 60 seconds: 2
No payment method data shared: 3
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 3
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 120
TRADE_ALREADY_SETTLED: 198
SELLER_NOT_RESPONDING: 183
BUG: 115
PEER_WAS_LATE: 152
USABILITY: 107
BANK_PROBLEMS: 209
WRONG_SENDER_ACCOUNT: 18

TOTAL: 1102

[cbeams]

This will be my last cycle as mediator. Thank you for everything.

Thank YOU @leo816!

To reflect this change and more generally update this role's assignees, I've:

• removed @leo816 and @Bisq-knight,
• kept @pazza83, and
• added @solomon1923 and @luis3672.

[luis3672]

Cycle 60

There was an issue therefore I have stopped mid-third cycle as a mediator for bisq 2 and completed my second as mediator for bisq 1:

Bisq 2

• 0 cases in progress

• 4 mediation cases were opened this cycle. Most of them ended up in a cancelled trade.

• My only comment is that Seller's can choose way too much of a % spread on the offers, there has to be a shorter limit.

Bisq 1

Overview of mediation since I started which was about around the middle of the cycle

Number of mediation tickets currently open (in progress):

Currently I have 23 mediation tickets open and still handling some trades from the old instance. In terms of manual payouts this cycle I've have to do 8

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where mediation has been closed.

Summary of reasons for disputes:
OTHER: 10
TRADE_ALREADY_SETTLED: 51
SELLER_NOT_RESPONDING: 33
BUG: 23
PEER_WAS_LATE: 14
USABILITY: 5
BANK_PROBLEMS: 20
WRONG_SENDER_ACCOUNT: 4

TOTAL: 160

Breakdown of Bugs:
Buyer unable to confirm payment started:0
Seller unable to confirm payment received: 3
Deposit confirmation not being seen for over 60 seconds: 0
No payment method data shared: 0
Locked funds error message:0
Corrupted wallet associated error messages:0
BSQ price filter error message: 0

Number of mediation tickets, since last report, that have required manual payouts: 1
Number of mediation tickets, since last report, that have had to be manually sent to donation address: 0
Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:
OTHER: 11
TRADE_ALREADY_SETTLED: 57
SELLER_NOT_RESPONDING: 33
BUG: 26
PEER_WAS_LATE: 16
USABILITY: 5
BANK_PROBLEMS: 20
WRONG_SENDER_ACCOUNT: 4

TOTAL: 172

[pazza83]

Cycle 60 Report

The average number of mediation tickets for this cycle was 2.6 new mediation cases per day.

This cycle was pretty busy due to the bitcoinj issue affecting trades, users not able to get 4 bitcoin connections when using provided nodes, and problems with message delivery due, I imagine, to some time with a large amount of users being offline.

Number of mediation tickets currently open (in progress):

Currently I have 8 mediation tickets open.

Summary of reasons for closed mediation tickets since last report:

Since the last report here are all the reasons mediation was opened where the tickets have been closed:

OTHER: 14
SELLER_NOT_RESPONDING: 13
TRADE_ALREADY_SETTLED: 17
BUG: 9
PEER_WAS_LATE: 12
USABILITY: 2
BANK_PROBLEMS: 32
WRONG_SENDER_ACCOUNT: 3

Total: 102

Breakdown of Bugs for closed mediation tickets since last report:

The number of bugs this cycle were 9:

Buyer unable to confirm payment started: 0
Seller unable to confirm payment received: 5
Deposit confirmation not being seen for over 60 seconds: 1
No payment method data shared: 2
Locked funds error message: 0
Corrupted wallet associated error messages: 1
Seed node error message: 0
BSQ price filter error message: 0
BTC price filter error message: 0
Trader not receiving mediator messages: 0
Trade failed: 0
Bisq instance not showing maker, taker or deposit confirmation correctly: 0

Number of mediation tickets, since last report, that have required manual payouts: ~9

Number of mediation tickets, since last report, that have had to be manually sent to donation address: 2

Off Bisq payouts assisted with ~3

Summary of reasons for all closed mediation tickets:

This is an all time list of tickets that have been closed for my current Bisq mediation instance:

Summary of reasons for disputes:

OTHER: 228
SELLER_NOT_RESPONDING: 156
TRADE_ALREADY_SETTLED: 97
BUG: 119
PEER_WAS_LATE: 151
USABILITY: 37
BANK_PROBLEMS: 293
WRONG_SENDER_ACCOUNT: 67

Total: 1,148

[solomon1923]

Cycle 60

I have seen an increase in mediaiton tickets in Bisq 2 this cycle. Last cycle there were 7 mediation tickets, this cycle there were 24 mediation tickets.

All mediation tickets were resolved. The majority of tickets are abandoned trades, and a feww of them have been bitcoin sellers being late to send the bitcoin after payment.

No issues with buyers or sellers having to deal with scammers.

The UI is still causing some problems, I am sometime have to take users away from Bisq 2 to Matrix to deal with their issue. For example there is not an option to upload documents or screenshots within the mediation chat to provide evidence of payment.