Host Q&A sessions to address potential problems early

[marietheresa]

Yes, I always include time for Q&A in my workshops. And that's great for any questions that people have immediately. But that's not enough. Because when people start putting your change into action themselves, that's when a lot of questions come up. And if you want to keep that early adopter momentum going, offering Q&A sessions to address those questions can be beneficial.

I like to schedule them slightly after the first round of workshops but not too far into the future.¹ To avoid awkward silence in these sessions, I prepare a couple of questions.² These might be questions people dm'ed you about, or if there aren't any, bring some yourself. This isn't really about the quality of the question³. It's more about getting things going - they work like an icebreaker, if you will.

If you can, take notes on the questions and answers and provide a summary later for everyone to refer back to.

Footnotes

1. You'll want to try and hit a sweet spot between nobody-had-time-to-try-yet and I'm-not-waiting-that-long-to-get-an-answer. ↩

2. This was actually a suggestion from the field services team members who worked with us on the rollout! ↩

3. People get stumped by really obvious seeming things, but then hesitate to ask about them. Be helpful and ask for them! ↩