index.rst

Zammad User Documentation

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You are currently reading the Zammad user documentation. There are also :docs:`system </index.html>` and :admin-docs:`administration manuals </index.html>` available.

.. toctree::
   :maxdepth: 3
   :titlesonly:
   :caption: Basics
   :name: basics

   /basics/zammad-glossary
   /basics/what-is-a-ticket
   /basics/find-ticket
   /basics/service-ticket

.. toctree::
   :maxdepth: 2
   :titlesonly:
   :caption: Advanced Topics
   :name: advanced-topics

   /advanced/ticket-actions
   /advanced/tabs
   /advanced/text-modules
   /advanced/ticket-templates
   /advanced/search
   /advanced/macros
   /advanced/suggested-workflows
   /advanced/time-accounting
   /advanced/keyboard-shortcuts

.. toctree::
   :maxdepth: 1
   :titlesonly:
   :caption: Extras
   :name: extras

   /extras/caller-log
   /extras/chat
   /extras/checklist
   /extras/customers
   /extras/dashboard
   /extras/github-gitlab-integration
   /extras/i-doit-track-company-property
   /extras/knowledge-base
   /extras/mobile-view
   /extras/organizations
   /extras/profile-and-settings
   /extras/secure-email
   /extras/shared-drafts
   /extras/two-factor-authentication