-
Notifications
You must be signed in to change notification settings - Fork 1.1k
FAQ
Alex Zeier edited this page Oct 10, 2022
·
70 revisions
- Is Blizzard okay with this?
- I've extracted the program's zip file, where is the exe?
- HDT is not starting / crashing at start up. How do I fix this?
- Why is my game so choppy / FPS so low after using HDT?
- Is HDT available for macOS?
- I can't find the shortcut after installation.
- Problems caused by other programs in combination with HDT
- The main window doesn't show up, but the overlay is working
- What is the difference between an Active and Selected deck?
- Decks I create are not showing up or disappear when I apply a tag.
- How can I add games manually?
- Why are my games and/or stats not being displayed/saved?
- I'm getting no stats displayed on the deck list screen, even though I have games recorded.
- How can I reset my stats?
- How can I transfer my stats to another computer?
- Overlay not visible / hidden behind Hearthstone
- It's not detecting cards I or my opponent play.
- The overlay is only showing the cards that have been played, what about those left in my deck?
- How is the probability for my opponent holding a card calculated?
- any app that duplicates what you can do with a pencil and paper already is fine. -Ben Brode
- It's not against the TOS [...] -Zeriyah
- Do you have Windows Vista or higher and .NET Framework 4.5 or higher?
- Have you extracted all the files? Don't start HDT from a zipped folder.
- Try reinstalling / repairing your .NET Framework installation
- Try reinstalling / updating your graphics card driver
- Is there a log entry in the windows event viewer (Windows start menu > control panel > management tool > event viewer > windows log > application)
- See Problems caused by other programs in combination with HDT
- If you have .NET Framework 4.7.2 installed, check this workaround
- Crashes / Freezes
- Impaired functionality
- HearthArena Companion - Overwolf
- Overlay doesn't show up
- Overlay doesn't track cards
- Anti-virus (e.g. Avast)
- HearthArena Companion - Overwolf
- You have probably downloaded the program source code accidentally. Get the latest release here (or get the old, portable installer here).
- If this doesn't solve the problem, your anti-virus software has likely deleted the Hearthstone Deck Tracker exe file for some reason. Check your anti-virus settings.
- You need to have an Active deck for the overlay to show you the cards remaining, see What is the difference between an Active and Selected deck? for more.
- Since version 0.10.5 the method of picking a deck has changed.
- There is a now a difference between an Active deck and a Selected deck.
- The Active deck is the one you want to play with in a game.
- A Selected deck allows you to view the deck without interfering with the deck that you are playing with.
- To make a deck active you click USE to the right of the deck name.
- It then displays as ACTIVE
- Clicking elsewhere on a deck makes it Selected, it is highlighted with the current theme color.
- First, make sure you have an Active deck, otherwise games will not be associated with any deck.
- Next, open the options and go to the Stats section
- Make sure the RECORD FOR section has the game modes checked that you want recorded (e.g. Ranked, Arena).
- Also, ensure the DISPLAY settings are what you want - these will govern the win/loss stats that appear on the deck list and on the in game overlay.
- If the stats seem to be missing from the
STATS > GAMES & STATISTICS
window, check that the filters are not restricting the games that you are interested in.
- Constructed
- Set the deck you want to add a game to as active
- Go to
STATS > CONSTRUCTED
- Select
Matches
- Then click on ADD NEW GAME TO ACTIVE DECK
- Arena
- Go to
STATS > ARENA
- Select
Runs & matches
- Select the run you want to add a game to
- Then click on ADD GAME
- Go to
- Exit HDT
- Go to
%AppData%\HearthstoneDeckTracker
and deleteDeckStats.xml
andDefaultDeckStats.xml
- Exit HDT
- Copy the folder
%AppData%\HearthstoneDeckTracker
to the other computer
- Make sure you are not filtering out the missing decks.
- Go to
Options > Tracker > Stats
and check the settings in the Display group - Make sure you are not filtering out stats, for example if Mode is set to Ranked all Arena decks show No Stats.
- Scenario 1: Performance problems only occour while HDT is running:
- Enable Windows Aero.
- Scenario 2: Performance problems occour even if HDT is not running:
- HDT enables Hearthstones debug-logging "feature" (required to obtain any and all information)
- A lot is written to that log, apparently resultung in performance issues in some cases.
-
A possible solution seems to be to set
%USERPROFILE%\AppData\Local\Blizzard
as an exception in Windows Defender. (source) - If the previous one is not working there is no way around it, if you want to use HDT. The logging was not intended to be used in this way, so there will most likely never be a fix for it.
- So the only "fix" your FPS issues (you will no longer be able to use HDT): Close Hearthstone and HDT, then run the "HDTUninstaller.exe" found in the same folder. Click
Hearthstone Logging: REMOVE
. After restarting, your game should be back to normal, but running HDT again will re-enable the logging.
- Try running HDT as admin.
- If running as admin doesn't work immediately, rebooting seems to help sometimes.
- For more information see https://github.com/HearthSim/Hearthstone-Deck-Tracker/issues/3143
To fix this try the following:
- Restart Hearthstone and HDT.
- If the problem persists: See here on how to manually set up the log.config.
- Problem still persists: Make sure the Hearthstone path is set correctly.
options > tracker > settings > set hearthstone path
(There were user reports of this not working, to manually do this: Close HDT, go to%AppData%/HearthstoneDeckTracker
(Win+R, paste), open theconfig.xml
with any texteditor and look for<HearthstoneDirectory>...</HearthstoneDirectory>
. Set this to the correct path.- The correct path is the one used in the Battle.net app options (
Battle.net icon > Settings > Game Install/Update > Game Installation > Hearthstone
)
- The correct path is the one used in the Battle.net app options (
- Check if the log files are created at
<HearthstoneDir>\Logs
and written to. If there aren't any logs or if the logs are outdated:- Unblock Hearthstone in your antivirus programs
- Exit Hearthstone, delete
%LOCALAPPDATA%\Blizzard\Hearthstone
, start HDT and then start Hearthstone again
- If you are using the same Hearthstone installation since beta, try reinstalling Hearthstone (see here)
The probability of your opponent having a particular card in their hand next turn is based solely on the number of cards left in their deck and already in their hand. See here.
There are currently no plans for an macOS version. Check out HSTracker by @bmichotte.
Some computers have a problem creating the shortcut, this is an issue with the installer library Squirrel/Squirrel.Windows#509.
You will need to create your own shortcut with the following target (replace <User> with your windows username):
C:\Users\<User>\AppData\Local\HearthstoneDeckTracker\Update.exe --processStart "HearthstoneDeckTracker.exe"
Alternatively, press WINDOWS + R
and enter:
C:\Users\<User>\AppData\Local\HearthstoneDeckTracker\Update.exe --createShortcut="HearthstoneDeckTracker.exe" --shortcut-locations="Desktop"
- Make sure the downloaded archive contains dll files. If it doesn't, you probably downloaded the source code. Use the release tab of a github project to download the correct files.
- Make sure you extracted the archive
- Right click the HDT icon in the system tray (bottom right of the windows task bar) and click
Show
- Open the file
%appdata%\HearthstoneDeckTracker\config.xml
with a text editor and check the elementsTrackerWindowLeft
andTrackerWindowTop
. If they are big or negative, close HDT, set them to zero and start again.
- Open the "Replays" menu, then click "Claim Account"
- Alternatively, go in Options -> Replays -> Claim Account
- General
- Plugins
- Web importing