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# yBot-Support | ||
Extended support for yBot written by VallionXD on discord. | ||
# [User Guide] yBot FAQ/Support | ||
> Common fixes for certain things revolving yBot not working in here! | ||
Official faq can be found here: #faq | ||
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## Get Roles For yBot Supporter, Pro & Lite | ||
> How to get proper roles for which type of yBot you have, requires a account with the level of yBot purchased. There is not a role for yBot Free. | ||
> | ||
Click on the servers name to make a dropdown appear, the one with `Leave Server`. Then click on `Linked Roles`. | ||
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Once you do that there should be three buttons: | ||
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**yBot Supporter** | ||
**yBot Pro** | ||
**yBot Lite** | ||
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Click which type of yBot you have and follow the steps, if your logged in account has the level of yBot, you will be granted the role, if not you will not gain the role. | ||
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## Uninstall yBot | ||
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There are two ways you can completely uninstall yBot from your game installation. | ||
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1. Use the latest installer from #announcements and click on `Uninstall yBot`. | ||
2. Verify Integrity using Steam, and delete `ybot.dll`, `ybotctcr.dll` and `ybotctpp.dll` . | ||
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Verify Integrity Guide: insert link here ;-; | ||
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## Fix Geometry Dash Not Opening | ||
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**Be aware of the following:** | ||
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- Run Geometry Dash from Steam, not `GeometryDash.exe`. | ||
- Check if there is a `logs` folder in your Geometry Dash installation folder. | ||
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If there are no logs, double-check using Event Viewer in Windows 10/11. | ||
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**Use Event Viewer to locate Logs:** | ||
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1. Run `Event Viewer` | ||
2. In `Event Viewer`, open the `Windows Logs` folder and choose `Application`. | ||
3. If there is an error related to any of the following, `GeometryDash.exe`, `ybot.dll`, `ybotctcr.dll`, and `ybotctpp.dll` open a bug report and paste in your full log. | ||
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**To Open A Bug Report:** | ||
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1. Navigate to #bugs | ||
2. Click `New Post`. | ||
3. Name the post accordingly and in the message part paste your log. | ||
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If your issue is that you cannot open Geometry Dash using Steam, put `steam_appid.txt` in your Geometry Dash installation folder. | ||
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**Open Geometry Dash Without Steam:** | ||
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1. Paste the `steam_appid.txt` or create inside of your game installation folder. | ||
2. If you created it, put `322170` inside of the file and save. | ||
3. Run Geometry Dash from `GeometryDash.exe`, will only work if `steam_appid.txt` was created/pasted properly. | ||
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Also, for yBot Lite and yBot Pro users, **DO NOT SKIP THIS STEP**. Try installing yBot Free instead of yBot Pro or yBot Lite. If it works it is likely an authentication issue, as you tried to install it on a device that isnt the one you bought it on. If you want to change the device, reinstall the bot *(There is a ratelimit so do not change it too fast)* | ||
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## Check If The Site Is Down | ||
Due to the site [ybot.store](https://ybot.store/) often going down, there are many authentication or file downloading related issues that can occur if the site is down and most don't realize this is a good reason for it not working. | ||
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Out of many sites I have tried to accurately check if [ybot.store](https://ybot.store/) is down, most were innaccurate. I have however, found a site that does properly check if it is down. That is [downforeveryoneorjustme.com](https://downforeveryoneorjustme.com/). If you would like to check if [ybot.store](https://ybot.store/) is down, use the link below to check | ||
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[Check if ybot.store is down using downforeveryoneorjustme.com](https://downforeveryoneorjustme.com/ybot.store) | ||
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### Need `ffmpeg.exe` to use yBot? | ||
Here is a link to download the `ffmpeg.exe` used by yBot. | ||
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Download: Link to ffmpeg download here ;-; | ||
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### Need `ybot.dll`, `ybotctcr.dll`, and `ybotctpp.dll` to use yBot? | ||
I will not be providing link to download these files **UNTIL** they have been proven to not contain information related to login information, as I am not going to be freely giving away my account for others to use. | ||
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