Laravel Ticket System

This is a help desk application that I developed using Laravel Framework. It allows companies to manage help requests submitted by users for their respective products.

Content of the Application

• The application consists of three roles: user, staff, and administrator.
• Users submit their help requests to staff by entering the product, problem category, title, and description.
• Staff can update the priority of the help request (critical, high, medium, and low).
• Staff can change the status of the help request (open, answered, and closed).
• Both staff and users can add comments to the help request.
• As an administrator, new users, staff, products, product categories, and problem categories can be added.

Technologies Used

AlpineJS

AlpineJS has been used to add JavaScript events to HTML tags.

MYSQL

All database operations in the application were performed using MYSQL.

Packages Used

Laravel-Table

It was used for listing screens in the application. Users can perform operations such as searching, reordering, viewing, deleting, and editing quickly on these pages.

License

The Laravel Ticket System is open-sourced software licensed under the MIT license.