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mynameisrhay/README.md

Hi there! ๐Ÿ‘‹ I'm Raymond Bautista

About Me

I'm a Bachelor of Science in Computer Science graduate, passionate about crafting innovative software solutions. My journey began back in 2010, and since then, I've specialized in various programming languages and database systems, including:

  • Python
  • Django
  • JavaScript
  • React JS
  • Tailwind CSS
  • PHP
  • HTML
  • Vanilla CSS
  • ASP.NET
  • Visual Basic .NET
  • Visual Basic 6.0
  • C++
  • MySQL
  • SQL Server
  • Oracle

Career Snapshot

  • Quality Assurance Specialist
    July 2020 - Present
    Reimage Philippines, Inc. (formerly Topdata Global IT Solutions, Inc.)
    Responsibilities:

    • Contributed to the attainment of overall Customer Support metrics through various strategies.
    • Analyzed business intelligence data to enhance customer experience.
    • Evaluated support agents' interactions and improved customer satisfaction.
    • Led initiatives resulting in a 15% increase in Customer Satisfaction Score and a 10.03% Quality Score improvement.
  • Technical Support Representative
    January 2017 - July 2020
    Topdata Global IT Solutions, Inc. | Philippines
    Responsibilities:

    • Provided technical support and solutions to customers.
    • [Add any specific achievements or responsibilities if desired]
  • Technical Consultant
    June 2016 - November 2016
    Philippine National Bank (Head Office)
    Responsibilities:

    • Developed software and applications based on Request for Service (RFS).
    • Played a key role in the completion of the Customer File Information (CFI) software project.
  • IT Officer
    August 2014 - March 2016
    Charoen Pokphand Foods Philippines Corporation
    Responsibilities:

    • Provided first-level IT support and fixed network-related issues.
    • Acted as a consultant for various systems and technologies, developing web applications using PHP, HTML, CSS, JavaScript, MySQL, etc.

Current Focus & Next Steps

I'm currently diving into Python, aiming to refresh my skills and delve into exciting domains like machine learning and Django. While my recent roles haven't been programming-centric, they've nurtured my tech expertise and fueled my drive to return to programming.

Let's Connect & Code Together! ๐Ÿš€

Popular repositories Loading

  1. HelloWorld HelloWorld Public

    A basic Python program for practicing and learning Python concepts through tutorials. This program contains fundamental algorithms to help myself become familiar with Python development.

    Python

  2. HelloAI HelloAI Public

    Jupyter Notebook

  3. mynameisrhay mynameisrhay Public

    Config files for my GitHub profile.

  4. HelloDjango HelloDjango Public

    Python

  5. VirtualVibeLounge VirtualVibeLounge Public

    TypeScript