fix(tickets): third party

src/client/actions/tickets.js

@@ -28,7 +28,8 @@ import {
   UNLOAD_TICKETS,
   TICKET_UPDATED,
   DELETE_TICKET,
-  TICKET_EVENT
+  TICKET_EVENT,
+  TRANSFER_TO_THIRDPARTY
 } from 'actions/types'
 
 export const fetchTickets = createAction(FETCH_TICKETS.ACTION)
@@ -56,3 +57,4 @@ export const deletePriority = createAction(DELETE_PRIORITY.ACTION, ({ id, newPri
 export const getTagsWithPage = createAction(GET_TAGS_WITH_PAGE.ACTION, ({ limit, page }) => ({ limit, page }))
 export const tagsUpdateCurrentPage = createAction(TAGS_UPDATE_CURRENT_PAGE.ACTION, currentPage => ({ currentPage }))
 export const createTag = createAction(CREATE_TAG.ACTION, ({ name, currentPage }) => ({ name, currentPage }))
+export const transferToThirdParty = createAction(TRANSFER_TO_THIRDPARTY.ACTION, ({ uid }) => ({ uid }))

src/client/actions/types.js

@@ -45,6 +45,7 @@ export const DELETE_PRIORITY = defineAction('DELETE_PRIORITY', [SUCCESS, ERROR])
 export const GET_TAGS_WITH_PAGE = defineAction('GET_TAGS_WITH_PAGE', [SUCCESS, ERROR])
 export const TAGS_UPDATE_CURRENT_PAGE = defineAction('TAGS_UPDATE_CURRENT_PAGE', [SUCCESS, ERROR])
 export const CREATE_TAG = defineAction('CREATE_TAG', [SUCCESS, ERROR])
+export const TRANSFER_TO_THIRDPARTY = defineAction('TRANSFER_TO_THIRDPARTY', [SUCCESS, ERROR])
 
 // Accounts
 export const FETCH_ACCOUNTS = defineAction('FETCH_ACCOUNTS', [PENDING, SUCCESS, ERROR])

src/client/api/index.js

@@ -129,6 +129,12 @@ api.tickets.createTag = ({ name }) => {
   })
 }
 
+api.tickets.transferToThirdParty = ({ uid }) => {
+  return axios.post(`/api/v2/tickets/transfer/${uid}`).then(res => {
+    return res.data
+  })
+}
+
 api.accounts = {}
 api.accounts.create = payload => {
   return axios.post('/api/v2/accounts', payload).then(res => {

src/client/containers/Tickets/SingleTicketContainer.jsx

@@ -19,6 +19,7 @@ import { observer } from 'mobx-react'
 import sortBy from 'lodash/sortBy'
 import union from 'lodash/union'
 
+import { transferToThirdParty } from 'actions/tickets'
 import { fetchGroups, unloadGroups } from 'actions/groups'
 import { showModal } from 'actions/common'
 
@@ -202,6 +203,11 @@ class SingleTicketContainer extends React.Component {
       })
   }
 
+  transferToThirdParty (e) {
+    socket.ui.sendUpdateTicketStatus(this.ticket._id, 3)
+    this.props.transferToThirdParty({ uid: this.ticket.uid })
+  }
+
   @computed
   get notesTagged () {
     this.ticket.notes.forEach(i => (i.isNote = true))
@@ -336,7 +342,10 @@ class SingleTicketContainer extends React.Component {
                                     type.priorities.findIndex(p => p._id === this.ticket.priority._id) !== -1
 
                                   if (!hasPriority) {
-                                    socket.ui.setTicketPriority(this.ticket._id, type.priorities.find(() => true))
+                                    socket.ui.setTicketPriority(
+                                      this.ticket._id,
+                                      type.priorities.find(() => true)
+                                    )
                                     showPriorityConfirm()
                                   }
 
@@ -493,6 +502,20 @@ class SingleTicketContainer extends React.Component {
               {/* Right Side */}
               <div className='page-message nopadding' style={{ marginLeft: 360 }}>
                 <div className='page-title-right noshadow'>
+                  {this.props.common.hasThirdParty && (
+                    <div className='page-top-comments uk-float-right'>
+                      <a
+                        role='button'
+                        className='btn md-btn-primary no-ajaxy'
+                        onClick={e => {
+                          e.preventDefault()
+                          this.transferToThirdParty(e)
+                        }}
+                      >
+                        Transfer to ThirdParty
+                      </a>
+                    </div>
+                  )}
                   <div className='page-top-comments uk-float-right'>
                     <a
                       role='button'
@@ -755,7 +778,8 @@ SingleTicketContainer.propTypes = {
   groupsState: PropTypes.object.isRequired,
   fetchGroups: PropTypes.func.isRequired,
   unloadGroups: PropTypes.func.isRequired,
-  showModal: PropTypes.func.isRequired
+  showModal: PropTypes.func.isRequired,
+  transferToThirdParty: PropTypes.func
 }
 
 const mapStateToProps = state => ({
@@ -764,7 +788,6 @@ const mapStateToProps = state => ({
   groupsState: state.groupsState
 })
 
-export default connect(
-  mapStateToProps,
-  { fetchGroups, unloadGroups, showModal }
-)(SingleTicketContainer)
+export default connect(mapStateToProps, { fetchGroups, unloadGroups, showModal, transferToThirdParty })(
+  SingleTicketContainer
+)

src/client/sagas/tickets/index.js

@@ -32,7 +32,8 @@ import {
   UNLOAD_TICKETS,
   TICKET_UPDATED,
   DELETE_TICKET,
-  TICKET_EVENT
+  TICKET_EVENT,
+  TRANSFER_TO_THIRDPARTY
 } from 'actions/types'
 
 import helpers from 'lib/helpers'
@@ -204,6 +205,22 @@ function * createTag ({ payload }) {
   }
 }
 
+function * transferToThirdParty ({ payload }) {
+  try {
+    const response = yield call(api.tickets.transferToThirdParty, payload)
+    yield put({ type: TRANSFER_TO_THIRDPARTY.SUCCESS, response })
+    helpers.UI.showSnackbar(`Ticket Transferred Successfully`, false)
+  } catch (error) {
+    const errorText = error.response ? error.response.data.error : error
+    if (error.response && error.response.status !== (401 || 403)) {
+      Log.error(errorText, error)
+      helpers.UI.showSnackbar(`Error: ${errorText}`, true)
+    }
+
+    yield put({ type: TRANSFER_TO_THIRDPARTY.ERROR, error })
+  }
+}
+
 export default function * watcher () {
   yield takeLatest(FETCH_TICKETS.ACTION, fetchTickets)
   yield takeLatest(CREATE_TICKET.ACTION, createTicket)
@@ -218,4 +235,5 @@ export default function * watcher () {
   yield takeLatest(DELETE_PRIORITY.ACTION, deletePriority)
   yield takeLatest(GET_TAGS_WITH_PAGE.ACTION, getTagsWithPage)
   yield takeLatest(CREATE_TAG.ACTION, createTag)
+  yield takeLatest(TRANSFER_TO_THIRDPARTY.ACTION, transferToThirdParty)
 }

src/controllers/api/v2/routes.js

@@ -33,6 +33,7 @@ module.exports = function (middleware, router, controllers) {
   // Tickets
   router.get('/api/v2/tickets', apiv2Auth, apiv2.tickets.get)
   router.post('/api/v2/tickets', apiv2Auth, apiv2.tickets.create)
+  router.post('/api/v2/tickets/transfer/:uid', apiv2Auth, isAdmin, apiv2.tickets.transferToThirdParty)
   router.get('/api/v2/tickets/:uid', apiv2Auth, apiv2.tickets.single)
   router.put('/api/v2/tickets/batch', apiv2Auth, apiv2.tickets.batchUpdate)
   router.put('/api/v2/tickets/:uid', apiv2Auth, apiv2.tickets.update)

src/controllers/api/v2/tickets.js

@@ -210,4 +210,37 @@ ticketsV2.permDelete = function (req, res) {
   })
 }
 
+ticketsV2.transferToThirdParty = function (req, res) {
+  var uid = req.params.uid
+  if (!uid) return apiUtils.sendApiError(res, 400, 'Invalid Parameters')
+
+  Ticket.getTicketByUid(uid, function (err, ticket) {
+    if (err) return apiUtils.sendApiError(res, 400, err.message)
+    if (!ticket) return apiUtils.sendApiError(res, 404, 'Ticket not found')
+
+    var request = require('axios')
+    var nconf = require('nconf')
+    var thirdParty = nconf.get('thirdParty')
+    var url = thirdParty.url + '/api/v2/tickets'
+
+    var ticketObj = {
+      subject: ticket.subject,
+      description: ticket.issue,
+      email: ticket.owner.email,
+      status: 2,
+      priority: 2
+    }
+
+    request
+      .post(url, ticketObj, { auth: { username: thirdParty.apikey, password: '1' } })
+      .then(function (response) {
+        return apiUtils.sendApiSuccess(res)
+      })
+      .catch(function (err) {
+        console.log(err)
+        return apiUtils.sendApiError(res, err.response.status, err.response.data.message)
+      })
+  })
+}
+
 module.exports = ticketsV2

src/helpers/viewdata/index.js

@@ -356,6 +356,16 @@ viewController.getData = function (request, cb) {
           return callback()
         })
       },
+      function (callback) {
+        var settingsUtil = require('../../settings/settingsUtil')
+        settingsUtil.getSettings(function (err, res) {
+          if (err) return callback(err)
+
+          viewdata.hasThirdParty = res.data.settings.hasThirdParty
+
+          return callback()
+        })
+      },
       function (callback) {
         viewController.getPluginsInfo(request, function (err, data) {
           if (err) return callback(err)

src/settings/settingsUtil.js

@@ -14,6 +14,7 @@
 
 var _ = require('lodash')
 var async = require('async')
+var nconf = require('nconf')
 var jsStringEscape = require('js-string-escape')
 var settingSchema = require('../models/setting')
 var ticketTypeSchema = require('../models/tickettype')
@@ -51,6 +52,7 @@ util.getSettings = function (callback) {
     }
 
     s.emailBeta = parseSetting(settings, 'beta:email', false)
+    s.hasThirdParty = !nconf.get('thirdParty') ? false : nconf.get('thirdParty').enable
 
     s.siteTitle = parseSetting(settings, 'gen:sitetitle', 'Trudesk')
     s.siteUrl = parseSetting(settings, 'gen:siteurl', '')