Messages Not Working

[dregge8]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:
Starting a message does not open any type of window

What did you expect to happen:
Message popup

How to reproduce it (as minimally and precisely as possible):
I am using Chrome v61, click on any user in the online panel. Also clicking messages on the left hand side-panel does not seem to be showing anything besides the attempted conversations

server-side logs

11|trudesk | 11/9 11:32:44 [32201] - debug:  CastError: Cast to date failed for value "Invalid Date" at path "createdAt" for model "messages"
11|trudesk |     at new CastError (/home/trudesk/node_modules/mongoose/lib/error/cast.js:27:11)
11|trudesk |     at SchemaDate.cast (/home/trudesk/node_modules/mongoose/lib/schema/date.js:221:13)
11|trudesk |     at SchemaDate.handleSingle (/home/trudesk/node_modules/mongoose/lib/schema/date.js:256:15)
11|trudesk |     at SchemaDate.castForQuery (/home/trudesk/node_modules/mongoose/lib/schema/date.js:289:18)
11|trudesk |     at SchemaDate.SchemaType.castForQueryWrapper (/home/trudesk/node_modules/mongoose/lib/schematype.js:1035:17)
11|trudesk |     at cast (/home/trudesk/node_modules/mongoose/lib/cast.js:250:39)
11|trudesk |     at model.Query.Query.cast (/home/trudesk/node_modules/mongoose/lib/query.js:3204:12)
11|trudesk |     at model.Query.Query._castConditions (/home/trudesk/node_modules/mongoose/lib/query.js:1203:10)
11|trudesk |     at model.Query.Query._find (/home/trudesk/node_modules/mongoose/lib/query.js:1218:8)
11|trudesk |     at /home/trudesk/node_modules/kareem/index.js:250:8
11|trudesk |     at /home/trudesk/node_modules/kareem/index.js:23:7
11|trudesk |     at _combinedTickCallback (internal/process/next_tick.js:131:7)
11|trudesk |     at process._tickDomainCallback (internal/process/next_tick.js:218:9)

chrome logs

Error: {"message":"Cast to date failed for value \"Invalid Date\" at path \"createdAt\" for model \"messages\"","name":"CastError","stringValue":"\"Invalid Date\"","kind":"date","value":null,"path":"createdAt"}
    at new CastError (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/error/cast.js:27:11)
    at SchemaDate.cast (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/schema/date.js:221:13)
    at SchemaDate.handleSingle (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/schema/date.js:256:15)
    at SchemaDate.castForQuery (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/schema/date.js:289:18)
    at SchemaDate.SchemaType.castForQueryWrapper (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/schematype.js:1035:17)
    at cast (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/cast.js:250:39)
    at model.Query.Query.cast (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/query.js:3204:12)
    at model.Query.Query._castConditions (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/query.js:1203:10)
    at model.Query.Query._find (/Users/xxx/bitbucket/trudesk/node_modules/mongoose/lib/query.js:1218:8)
    at /Users/xxx/bitbucket/trudesk/node_modules/kareem/index.js:250:8
    at /Users/xxx/bitbucket/trudesk/node_modules/kareem/index.js:23:7
    at _combinedTickCallback (internal/process/next_tick.js:131:7)
    at process._tickDomainCallback (internal/process/next_tick.js:218:9)

Anything else we need to know?:

Environment:

• Trudesk Version: 0.1.10
• OS (e.g. from /etc/os-release): centos
• Node.JS Version: v8.8.0
• MongoDB Version: 2.6.12 - also attempted with v3.4.7 and had same error
• Is this hosted on cloud.trudesk.io:
  no

[polonel]

When you attempted to try with MongoDB version 3.4 was it with a fresh database or the one created from 2.6?

Trudesk Demo Site is running version 0.1.10 with MongoDB 3.4 from mLab.
You can see there how messages are intended to work.

Username: demo.user
Password: password

My best guess right now is that the MongoDB database was created with an older version of MongoDB mongoose v4 is incompatible with. If thats the case you can upgrade MongoDB and clear the conversations and messages collections.

[dregge8]

OK, I will try with mLab and see if it works. Can you confirm what version of Node you are using? I wonder if that is my issue as well.

edit: I tried again, this time using mLab and messaging still does not work.

messages/conversation/start seems to initiate fine, work but not when clicking on the user, messages/conversation/user comes back with a 400 error

message start - http post conversation/start

curl 'http://trudesk.xxx.xyz/api/v1/messages/conversation/start' -H 'Cookie: _ga=GA1.2.226358401.1469884197; __cfduid=d7abe4e63ba60ed8c233faf022ea1d5411510162122; $trudesk%3Asidebar%3Aexpanded=false; connect.sid=s%3Az7BbzT-f6iTBpAUVDXyfIUxGDg-FEFg5.MYHjCWWTrWMA3kMc4dc2TF0UfgLTKzWOgbly8ecD2Eg; io=j_CX9Twq2wvgb5ZiAAAA' -H 'Origin: http://trudesk.xxx.xyz' -H 'Accept-Encoding: gzip, deflate' -H 'Accept-Language: en-US,en;q=0.9,th-TH;q=0.8,th;q=0.7' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.89 Safari/537.36' -H 'Content-Type: application/json' -H 'Accept: application/json, text/javascript, */*; q=0.01' -H 'Referer: http://trudesk.xxx.xyz/accounts' -H 'X-Requested-With: XMLHttpRequest' -H 'Connection: keep-alive' --data-binary '{"owner":"5a051a6a30ce9a29799b8843","participants":["5a051a6a30ce9a29799b8843","5a051b0a57fe4334eb21dd2c"]}' --compressed

message start - response

{"success":true,"conversation":{"_id":"5a051b4c57fe4334eb21dd2d","__v":0,"participants":[{"_id":"5a051a6a30ce9a29799b8843","username":"admin","fullname":"Admin","email":"[email protected]","title":"Administrator"},{"_id":"5a051b0a57fe4334eb21dd2c","username":"xxx","fullname":"John","email":"[email protected]","title":"John Dev"}],"userMeta":[{"updatedAt":"2017-11-10T03:21:48.078Z","createdAt":"2017-11-10T03:21:48.078Z","userId":"5a051a6a30ce9a29799b8843","joinedAt":"2017-11-10T03:21:48.070Z","lastRead":"2017-11-10T03:21:48.070Z"},{"updatedAt":"2017-11-10T03:21:48.078Z","createdAt":"2017-11-10T03:21:48.078Z","userId":"5a051b0a57fe4334eb21dd2c","joinedAt":"2017-11-10T03:21:48.070Z"}],"updatedAt":"2017-11-10T03:21:48.070Z","createdAt":"2017-11-10T03:21:48.070Z"}}

message conversation - http post conversation/5a051b4c57fe4334eb21dd2d

curl 'http://trudesk.xxx.xyz/api/v1/messages/conversation/5a051b4c57fe4334eb21dd2d' -H 'Cookie: _ga=GA1.2.226358401.1469884197; __cfduid=d7abe4e63ba60ed8c233faf022ea1d5411510162122; $trudesk%3Asidebar%3Aexpanded=false; connect.sid=s%3Az7BbzT-f6iTBpAUVDXyfIUxGDg-FEFg5.MYHjCWWTrWMA3kMc4dc2TF0UfgLTKzWOgbly8ecD2Eg; io=j_CX9Twq2wvgb5ZiAAAA' -H 'Accept-Encoding: gzip, deflate' -H 'Accept-Language: en-US,en;q=0.9,th-TH;q=0.8,th;q=0.7' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.89 Safari/537.36' -H 'Accept: */*' -H 'Referer: http://trudesk.xxx.xyz/accounts' -H 'X-Requested-With: XMLHttpRequest' -H 'Connection: keep-alive' --compressed

message conversation - response

{"success":false,"error":"Cast to date failed for value \"Invalid Date\" at path \"createdAt\" for model \"messages\""}

node console

debug:  CastError: Cast to date failed for value "Invalid Date" at path "createdAt" for model "messages"
    at new CastError (/home/trudesk/node_modules/mongoose/lib/error/cast.js:27:11)
    at SchemaDate.cast (/home/trudesk/node_modules/mongoose/lib/schema/date.js:221:13)
    at SchemaDate.handleSingle (/home/trudesk/node_modules/mongoose/lib/schema/date.js:256:15)
    at SchemaDate.castForQuery (/home/trudesk/node_modules/mongoose/lib/schema/date.js:289:18)
    at SchemaDate.SchemaType.castForQueryWrapper (/home/trudesk/node_modules/mongoose/lib/schematype.js:1035:17)
    at cast (/home/trudesk/node_modules/mongoose/lib/cast.js:250:39)
    at model.Query.Query.cast (/home/trudesk/node_modules/mongoose/lib/query.js:3204:12)
    at model.Query.Query._castConditions (/home/trudesk/node_modules/mongoose/lib/query.js:1203:10)
    at model.Query.Query._find (/home/trudesk/node_modules/mongoose/lib/query.js:1218:8)
    at /home/trudesk/node_modules/kareem/index.js:250:8
    at /home/trudesk/node_modules/kareem/index.js:23:7
    at _combinedTickCallback (internal/process/next_tick.js:131:7)
    at process._tickCallback (internal/process/next_tick.js:180:9)

chrome console

https://trudesk.xxxx.com/api/v1/messages/conversation/5a051b4c57fe4334eb21dd2d 400 ()

[trudesk:chat:openChatWindow] - Error
{readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}

Uncaught TypeError: Cannot read property 'userMeta' of undefined
    at 5.js:1
    at Object.error (5.js:1)
    at k (vendor.js:24)
    at Object.fireWith [as rejectWith] (vendor.js:24)
    at c (vendor.js:24)
    at XMLHttpRequest.<anonymous> (vendor.js:24)

[dregge8]

update: I tried using different versions of node with fresh installs and still receive the error
v6.12.0
v8.8
v9.1

[polonel]

Thank you for all the information, it was very helpful. I have been able to reproduce the error and working on a fix.

Stay tuned 👍

[polonel]

Fix is on master.
I'm going to close this issue. If you still have problem I will reopen.
Clear the conversations and messages collections once you've updated.

[dregge8]

Hey, thanks for the help! I just reloaded and its working!