Iris

311 citizen support

About

Adds co-browsing and chat capabilities to 311 websites for better citizen support.

• Citizen will be able to chat with support rep
• Citizen will be able to see support rep's mouse and browse with them
• Support rep can click links, fill out forms, highlight elements on the page, etc.
• Realtime mouse movements
• Works with different screen sizes (e.g. tablet, desktop, etc.)

Demo

Works best with two computers (or screens), with one representing citizen and the other representing the support rep.

1. Open http://rishihahs.github.io/iris-client/trial.html on the citizen computer.
2. Open the help desk, http://rishihahs.github.io/iris-client on the support rep computer.
3. On the citizen computer, click 'Citizen Support' to start the chat and co-browsing
4. Click the link that appeared in the help desk on the support rep computer

You can now chat, see the other person's mouse moving, click links (e.g. the menu), fill out text fields (e.g. the search bars at the top)

Screencast: http://vimeo.com/79154679