User Testing

Sprint

3

Testing Agenda

The purpose of this testing session is to gather research on the usability of our prototype. The form of this prototype will be through Invision where our mock-ups will be brought to life so that users can interact with still images just like they would do so on a mobile device.

The testing method utilised will be a interactive form of direct observation where users will be given a set of instructions which they must perform so that we can observe their actions using the prototype. We will also be asking users to narrate any thoughts they may have during the instruction they are currently executing. These forms of ethnographic testing will help us not only get an idea of how easy/complicated the interactions with the app for our users are but also get a first hand look at actions that users may do that we may not have come across.

Number of users we are aiming for:

10

Types of users our research will be targeting:

• Age groups 18-30: Our user group isn't very specific because are are just testing the age groups knowledge of how to use our prototype and not research the knowledge of travelling. These users may consist of family, friends, university students, work colleagues, etc.

Testing Procedure:

Preparation:

In order to eliminate any delays, steps that the user has to take will be displayed on our personal screens prior to the testing session. The InVision prototype will also be prepared prior to the testing session, so users are able to begin testing straight away.

Introduction:

The participant will be greeted and told the concept of Travel Pack and the purpose of this user testing Explain to the participant that they are participating in this testing activity for educational and private purposes only, and that they are able to withdraw at any time if they wish

Process:

• Interaction: Users will be presented with the prototype and asked the following instructions:
  • Navigate to the 'create account' screen
  • Navigate back to the login screen and log in
  • Display the events in this area
  • Choose an event and find the price of the event
  • Access the event group chat
  • Navigate back to the event page
  • Display the surrounding wifi points
  • Navigate to your profile
  • Find the event with the most people
  • Log out
• Once they start, we will observe their actions while they complete the tasks and take down notes of their interaction. We will also prompt testers to narrate any thoughts they may have during testing. If users are struggling with a step we will allow them to explain their struggles and then move onto the next step.

Closing:

• Thank the participant for their time
• Reiterate that their data is confidential
• Tell them that they are free to leave

Results and Data

The raw data from the user testing is being stored in a google doc. This can be viewed here: Raw Data

Evaluation

The raw data from the user testing was collated, reviewed and evaluated. These evaluations found that a majority of the users were confused with where to find details of the events. When details were found about the event, many users wished there to be more details on each individual event. Testing found that the current link to the group chat is unclear and clicking on an event on the map would be more appropriate to link to a details page. 6/10 users were unable to find the pricing of events with 6/10 users finding the chat page by accident when looking for pricing. Users suggested an individual page for each event to view the corresponding details, this page would open when the event is clicked on in the map or the events page. There needs to be a different link to the chat and a clear reason/purpose stated for it.

2/10 Users found it unclear on how to navigate back to the login screen from the signup screen. The 'x' in the top left corner was not obvious enough for users to see with the busy background. Suggestions were to have an 'Or sign in' option below the signup, which could take the user back to the login page, alternatively just make the 'x' more visible. Some users had difficulty finding the 'logout' with one user not being able to locate it at all. This suggests it is not initially obvious to the user that a sign out option would be with the user profile. This however, isn't a large problem for the context as users with the app on their phone would not want to log out of the app regularly. With the target market being young users it can be assumed they have used other social media apps such as social media where the log out function is with the profile information.

All users liked the appearance of the application. Although suggestions were made to avoid the repeating of icons as it is confusing when the icons do not do the same thing.